You are in control of your personal data, and other data you collect using ServicePal. 

We take security seriously. Our Servers are hosted in a world class data center that is protected by biometric locks and 24-hour surveillance.


We're here to help and to provide you with the information and tools you need to make good decisions.


What information does ServicePal collect about me?

We collect basic information from you when you create an account, such as name, address, email address and phone number. When you purchase products or add services, we may collect additional information like government identification. We also record information when you contact us, including customer service requests and notes or details explaining what you asked and how we responded. We also use cookies and similar technologies on our websites and mobile applications to collect information about interactions and usage. See the Privacy Policy for more details about the specific type of information we may collect and your choices related to that data.


How does ServicePal use information about me?

We use information about you to deliver, improve, update and enhance the services we provide to you. For example, we use information about you to create your account, deliver our services (including websites and mobile applications), and detect and prevent fraud and abuse. Refer to our Privacy Policy for more details.


Does ServicePal share my data with third parties?

We may share your personal data with with third parties with which we have partnered to allow you to integrate their services into our own Services, and with trusted third party service providers as necessary for them to perform services on our behalf. Examples of when we share data include processing payments, communicating with you through email or chat.  We only share the minimum information necessary, and third parties are prohibited from using your information for any other purpose as indicated in our Privacy Policy.


How can I update my personal information?

You are in control of your personal information. We provide you with the tools to control your account information and guidance on how it is used.  

Simply access your account or contact us to:

  • View and update your account information such as name, email address, phone number and billing address.
  • View and update your contact preferences for receiving account and product related messages and marketing communications.

Coming soon for European Union customers! Privacy GDPR & Data Processing Agreement.


Securing your digital identity

Here are the ways we are dedicated to helping you protect your digital identity.


Secure communication channels

We encrypt data provided to us using up to date standards to prevent others from intercepting the information in transit.


Account authentication

We require a unique and valid email address and password for authentication to sign into your account. 


Security training

Our employees follow best practices and receive training and periodic bulletins regarding good security practices. 


Layered approach to security

We protect computer networks and servers using many different layers of security.

  • We employ physical protection measures to ensure the safety of our employees and equipment.
  • We utilize a combination of software and devices to protect our network from would be intruders.


How you can protect your data

You are in control of your account security.  Use good security practices to protect your personal data.


Here are some helpful tips for keeping your password secure:

  • Never share your password.
  • Do not reuse passwords across internet sites or email accounts.
  • Log out of your account when you use a computer you share with other people.
  • Many sites provide useful methods for creating strong passwords, including this National Institute for Standards and Technology (NIST) article on 'Easy ways to Build a Better P@$$w0rd.'

We recommend you change your password at least every three (3) months.


Contact us

If you have any questions, concerns, or complaints about our Privacy Policy or the practices of our Services, you may contact us by email at privacy@servicepal.com or by phone at +1 650 393 5484.

We will respond to all requests, inquiries or concerns within thirty (30) days.