Text Messaging (SMS)

Getting started with Text Messaging
Text Messaging, also known as SMS in many countries, allows you to communicate directly with customers and technicians. Text messages are delivered alm...
Tue, 3 Dec, 2019 at 4:51 PM
Sending text messages to technicians
ServicePal allows you to send automated or ad hoc text messages to technicians. Prerequisites 1. Text Messaging should be setup 2. Users should have m...
Thu, 22 Feb, 2018 at 8:05 AM
Sending text messages to customers
ServicePal can send automated and ad hoc text messages to customers. Each of the four automated messages are described below. Appointment confirmation ...
Mon, 8 Jun, 2020 at 11:44 AM
Templates for text messages
The text messages sent by ServicePal are driven by templates that can be configured by you. Users must have Administrator role to add or modify the temp...
Tue, 3 Dec, 2019 at 6:13 PM
Opting out of text messaging
Your customers, and for that matter your technicians, can opt-out of receiving text messages.  Typically, customers opt-out when the nature of the message ...
Mon, 26 Feb, 2018 at 7:43 PM